helpsot Privacy Policy

1.Introduction

helpsot is committed to protecting the privacy and security of the personal information entrusted to us by our players. We take this obligation seriously — not merely as a legal requirement under Republic Act No. 10173 (Data Privacy Act of 2012) and the regulations of the National Privacy Commission (NPC), but as a genuine responsibility to the Filipino community we serve. This Policy sets out in plain and precise terms what data helpsot holds about you, why we hold it, how it is used, and the rights available to you under Philippine law.

If you have questions about this Policy or how helpsot handles your personal data at any time, please contact our Data Protection Officer (DPO) via the contact details provided in Section 14 of this Policy.

2.Data Controller

The data controller responsible for your personal information is helpsot, the operator of the online gaming platform accessible at helpsot.club. For all data privacy enquiries, requests to exercise your rights, or complaints, the designated point of contact is the helpsot Data Protection Officer, reachable via the contact methods listed in Section 14.

3.Personal Data We Collect

helpsot collects the following categories of personal data:

helpsot does not collect or store complete payment card numbers. Full financial account credentials for GCash, Maya, BPI, BDO, or Metrobank are never stored on helpsot servers; only masked references sufficient for payment processing are retained.

4.How We Collect Your Data

helpsot collects personal data through the following means:

• Direct provision: Information you supply when registering your helpsot account, completing KYC verification, making deposits or withdrawals, or contacting helpsot support.
• Automated collection: Technical data collected automatically when you access the helpsot platform, including IP addresses, device identifiers, and cookies (see Section 9).
• Third-party providers: Payment processors (GCash, Maya, BPI, BDO, Metrobank) may share transaction confirmation data with helpsot. Identity verification service providers may share verification outcomes as part of the KYC process.
• Game studios: Game providers may transmit gameplay logs and results to helpsot servers for the purpose of maintaining accurate account records and resolving disputes.

5.Purpose and Legal Basis for Processing

helpsot processes your personal data for the following purposes, each underpinned by a lawful basis under the Data Privacy Act of 2012:

• Account management and service delivery — to create and maintain your helpsot account, process deposits and withdrawals, and deliver gaming services. Legal basis: performance of contract.
• Identity verification and age compliance — to verify that you are at least 21 years of age and are the legitimate account holder, as required by PAGCOR regulations. Legal basis: legal obligation.
• Fraud prevention and platform security — to detect, investigate, and prevent fraudulent activity, money laundering, and abuse of the helpsot platform. Legal basis: legitimate interest and legal obligation.
• Responsible gaming compliance — to enforce self-exclusion, deposit limits, and other responsible gaming measures. Legal basis: legal obligation and legitimate interest.
• Customer support — to respond to your enquiries, resolve disputes, and maintain records of communications. Legal basis: performance of contract and legitimate interest.
• Platform improvement — to analyse usage data and improve the helpsot platform, game lobby, and user experience. Legal basis: legitimate interest.
• Direct marketing — to send promotional offers and casino news where you have opted in to marketing communications. Legal basis: consent. You may withdraw consent at any time via your account settings or by contacting helpsot support.

6.Disclosure to Third Parties

helpsot does not sell your personal data. We may disclose your personal data to the following categories of third parties only to the extent necessary:

• Payment service providers (GCash, Maya, BPI, BDO, Metrobank, InstaPay, PesoNet) — to process deposits and withdrawals.
• KYC and identity verification providers — to verify your identity, age, and residency as required for account compliance.
• Game studio partners — game providers receive your account identifier and gameplay data as technically necessary to deliver their games within the helpsot platform.
• IT infrastructure and cloud service providers — who host helpsot platform data under strict data processing agreements.
• Regulatory and law enforcement authorities — including PAGCOR and the National Privacy Commission, where disclosure is required by law or a valid legal process.
• Legal and professional advisers — for the purpose of obtaining legal advice or defending legal claims.

All third-party processors engaged by helpsot are required to handle personal data in a manner consistent with this Policy and applicable Philippine data privacy law. helpsot remains accountable for the processing carried out on its behalf.

7.International Transfers of Personal Data

Some of helpsot's game studio partners and infrastructure providers operate servers located outside the Philippines. Where personal data is transferred outside the Philippines, helpsot ensures that appropriate safeguards are in place — including standard contractual clauses approved by the National Privacy Commission — to maintain the protection of your data in accordance with the Data Privacy Act of 2012. helpsot will not transfer your personal data to a country or territory that does not provide an adequate level of protection without your explicit consent or a valid legal basis.

8.Data Retention

helpsot retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following minimum retention periods:

• Active account data: retained for the duration of your helpsot account plus five (5) years following permanent closure.
• KYC and identity verification documents: retained for a minimum of five (5) years following account closure, as required by applicable anti-money laundering regulations.
• Financial transaction records: retained for seven (7) years following the transaction date.
• Support communications: retained for three (3) years from the date of the last communication.
• Responsible gaming records (self-exclusion, deposit limits): retained for five (5) years from the date of last update, to prevent circumvention of self-exclusion.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised.

9.Cookies and Tracking Technologies

helpsot uses cookies and similar technologies on the helpsot platform to provide a functional and personalised experience. The following categories of cookies are used:

• Strictly necessary cookies: Required for core platform functions such as maintaining your login session and loading game assets. These cannot be disabled.
• Functional cookies: Remember your language preference, last-visited game category, and responsible gaming settings.
• Analytics cookies: Used by helpsot's internal analytics system to understand how players interact with the platform, identify errors, and improve the user experience. No data is shared with external advertising networks.

You may manage cookie preferences through your browser settings. Disabling functional cookies may affect certain features of the helpsot platform. helpsot does not use third-party advertising or behavioural tracking cookies.

10.Your Rights as a Data Subject

Under Republic Act No. 10173 and NPC regulations, you have the following rights in respect of your personal data held by helpsot:

• Right to be informed — to know how your personal data is being collected and processed.
• Right of access — to request a copy of the personal data helpsot holds about you.
• Right to rectification — to request correction of inaccurate or incomplete personal data.
• Right to erasure ("right to be forgotten") — to request deletion of your personal data where it is no longer needed for the purposes for which it was collected, subject to helpsot's legal retention obligations.
• Right to data portability — to receive your personal data in a structured, machine-readable format.
• Right to object — to object to processing of your personal data for direct marketing purposes or based on legitimate interests.
• Right to file a complaint — to lodge a complaint with the National Privacy Commission (NPC) if you believe helpsot has violated your data privacy rights.

To exercise any of these rights, please contact the helpsot Data Protection Officer using the contact details in Section 14. helpsot will respond to verified requests within thirty (30) days.

11.Children and Minors

The helpsot platform is strictly intended for individuals aged 21 years and above. helpsot does not knowingly collect personal data from individuals under 21. If helpsot becomes aware that personal data has been collected from an individual below the minimum age, the account will be immediately suspended, all data associated with the account will be deleted, and any balances will be handled in accordance with applicable law. If you believe a minor has registered on the helpsot platform, please contact helpsot support immediately.

12.Security Measures

helpsot implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. These include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the helpsot platform;
• Encrypted storage of passwords using industry-standard hashing algorithms;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security audits and penetration testing of the helpsot platform;
• Two-factor authentication available for all helpsot player accounts;
• Automated anomaly detection to identify and respond to suspicious login activity.

Despite these measures, no online platform can guarantee absolute security. helpsot encourages players to use a strong, unique password for their helpsot account and to enable two-factor authentication.

13.Changes to This Privacy Policy

helpsot may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the helpsot platform. Material changes will be communicated to registered players via the email address or mobile number on file. The "Last updated" date at the top of this page reflects the most recent revision. Your continued use of the helpsot platform following notification of any changes constitutes your acknowledgment of the updated Policy.

14.Contact and Complaints

For any data privacy enquiries, requests to exercise your rights, or complaints regarding helpsot's handling of your personal data, please contact:

• helpsot Data Protection Officer
• Email: [email protected]
• Live Chat: Available 24/7 via the helpsot platform after login

helpsot will acknowledge your request within five (5) business days and aim to resolve it within thirty (30) days. If you are not satisfied with helpsot's response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).